Mike Schaub

Mike Schaub is the Senior Director of Community Relations at Social Model Recovery
Systems. He is an expert in delivering and teaching the principles of exceptional customer service within the mental health and substance use treatment fields. His approach is grounded in the belief that excellent customer service is fundamental to successful treatment and recovery.

Full Bio

Mike Schaub is the Senior Director of Community Relations at Social Model Recovery Systems, bringing with him an impressive 30 years of experience in the organization and over 50 years in customer service. His extensive background uniquely positions him as an expert in delivering and teaching the principles of exceptional customer service within the mental health and substance use treatment fields.

Throughout his three decades with Social Model Recovery Systems, Mike has been instrumental in developing and implementing customer service strategies that prioritize empathy, respect, and a deep understanding of client needs. His approach is grounded in the belief that excellent customer service is not just a skill but a fundamental aspect of successful treatment and recovery.

Mike’s half-century of experience in customer service has allowed him to master the art of client relations, making him a valuable resource for professionals looking to enhance their service delivery. His workshops and training sessions are known for their practical insights and actionable strategies, empowering attendees to create positive, impactful client experiences.

Beyond his professional role, Mike is a passionate advocate for mental health awareness and actively participates in community outreach initiatives. His enduring commitment to service excellence continues to inspire and influence those working in behavioral health, making a lasting impact on both clients and colleagues alike.